Described cases of communication breakdown illustrate findings from existing literature on the topic. This article provides qualitative analysis of three particularly interesting breakdown cases, as well as statistical analysis along several hypotheses and research questions combining empirical and conversational data. We investigate user behavior for both adults and children in such situations, its reasons and consequences for user satisfaction. These data were annotated and analyzed with a focus on communication breakdowns during human-assistant interaction. Additionally, conversational data from log files of the voice assistant were obtained. Three house visits were made to collect empirical data from the adult participants in form of questionnaires. The study was conducted over the course of 5 weeks during which the families could interact with the device freely. In this paper, we present the results of our long-term study on use of a voice assistant (Amazon Alexa via Amazon Echo Dot) in nine families with children and no previous experience with this technology. 2Social Psychology, Media and Communication, University of Duisburg-Essen, Duisburg, Germany. 1Social Cognitive Systems Group, Centre for Cognitive Interaction Technology (CITEC), Bielefeld University, Bielefeld, Germany.Lina Mavrina 1 * Jessica Szczuka 2 Clara Strathmann 2 Lisa Michelle Bohnenkamp 1 Nicole Krämer 2 Stefan Kopp 1
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